20180101 1550 - New Year's day broken heat - icy coils - 21501581

BACKSTORY:

Our heat pump was not keeping up. Carolyn went to attic to see if the coils were dirty. When she took off the first panel, she found a dead fried mouse corpse in the electric wires. She had to dig it out with her gloved hands because it was all disintegrated. The coils were all frosted over, and she used the thermal heat gun to thaw them out, but then an hour later, they were iced over again.

Environment Control came to diagnose the problem. He said we were out of refrigerant and also switched out our thermostat. But he switched it with an inferior model that was not comparable to our original thermostat! Ours let us set a different schedule every day of the week, because Friday night you stay up later than on Thursday! I asked him THREE TIMES IN A ROW to ensure that it would do this. As far as I'm concerned, he lied to our face.

So he had to come back. and he switched it out with a programmable thermostat that also has wifi. About a month later, the wifi on the thermostat broke. After talking to Honeywell, they said it sounded like it was a defective and/or a defective install, and they said the guy needed to return it for the warranty. Carolyn tried to schedule him to return to take a look at it. His first excuse was a tree fell on his house. This turned out to be true. He kept not coming. Eventually, Carolyn had to file a credit card dispute because he was getting unresponsive and wouldn't show up for the appointments he made to check on the thermostat. Eventually, we got all our money back. So we got a free fix to our heat. It only came with a huge headache of having to follow-up and deal with the issue for months afterward.

air conditioner, coils, heat, heat pump, heat pump Ruud UBHC 17J11SFA hardware, heating, ice, label.
icy.

attic, Clio and Carolyn's house, Alexandria, Virginia.

January 1, 2018.

... Read my blog at clintjcl at wordpress dot com
... Read Carolyn's blog at CarolynCASL at wordpress dot com

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Taken on: January 1, 2018

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Clio and Carolyn's house

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heat pump Ruud hardware

heat pump Ruud UBHC 17J11SFA

heat pump Ruud UBHC 17J11SFA hardware

Ruud

Ruud hardware

Ruud UBHC 17J11SFA

Ruud UBHC 17J11SFA hardware

UBHC 17J11SFA

UBHC 17J11SFA hardware

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Camera: LGE Nexus 5, f/2.4, 1/12 sec, 4mm, ISO 3200 (more info) (hide info)

Camera:	LGE Nexus 5
Aperture:	f/2.4
Exposure Time:	0.083 sec (1/12)
Focal Length:	4mm
ISO:	3200
Flash:	No Flash
White Balance:	Auto
Color Space:	Uncalibrated
Software:	Adobe Photoshop 7.0
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